terms & conditions
1. The site
www.tenant-letting-check.com is operated by Tenant Letting Check for the purpose of providing tenant referencing services and lead generation opportunities. Access and use of this web site is subject to the following terms and conditions of use. By accessing this site you signify your acceptance of these terms and conditions of use.
2. Definitions
"Tenant Letting Check" means Tenant Letting Check, a trading name of Sequence (UK) Limited, registered in England & Wales, company number 4268443. Registered at Cumbria House, 16-20 Hockliffe Street, Leighton Buzzard LU7 1GN. VAT registration number 500 2481 05. NS000454 03/13. Sequence (UK) Limited is an Appointed Representative of Connells Limited who are authorised by the Financial Conduct Authority for the advising and recommending of mortgage contracts and general insurance contracts. This is an English language website and all contracts will be in the English language only.
"Tenant Referencing Services": means those services provided by Tenant Letting Check via this web site and/or by fax for the sole purpose of assessing potential tenants and guarantors (either individuals or companies).
"Web-Site": means both the public and secure components of "www.tenant-letting-check.com".
"Client": A company, organisation or individual which/whom has been provided with an account in order to use the Tenant Referencing Services.
"Applicant": A prospective Tenant or a prospective Guarantor who accesses the Web-Site to provide information to permit an individual assessment to be carried out.
3. Security
Tenant Letting Check is committed to protecting the privacy of the information you provide to us, even when you are no longer a user of the system.
(a.) Note that the control of and security of account numbers, identification codes and passwords used to access the Tenant Referencing Service are the sole responsibility of the Client or Applicant as appropriate. Tenant Letting Check shall have no liability whatsoever to any Client or Applicant for any losses (whether direct, indirect or consequential) occasioned by use of the aforementioned security items by unauthorised persons.
(b.) From time to time there might be a need to issue new Client IDs. Any new Client ID will take effect 4 days after notice of this change.
(c.) Each Applicant will be provided with a unique URL (Uniform Resource Locator) and password, for the sole purpose of submitting information in relation to his/her own individual assessment. The Applicant undertakes not to pass these details to another individual.
(d.) Should a Client or Applicant become aware of any unauthorised use of the aforementioned security items, they will inform Tenant Letting Check immediately by contacting info@tenant-letting-check.com or by telephoning 08700 348 586.
4. Privacy policy
By using this site, you agree to the use of any personal data that Tenant Letting Check may hold on you. The use of this data will be in accordance with the terms of our Data Protection License.
5. Charges
(a.) The Client will be charged in relation to the Tenant Referencing Services used and according to the prevailing charges as notified separately. Tenant Letting Check may modify these charges from time to time.
(b.) The Client accepts responsibility for all charges arising as a result of the use of Client Account, Client IDs and passwords provided to them, irrespective of whether or not the Charges arose as a result of activity authorised by the Client.
(c.) The Clients application must be supported by one of the payment methods listed below:
Monthly Statement Applications these are applications approved by Tenant Letting Check. All invoices must be paid within 14 days of receipt, otherwise accounts will be suspended.
Unsuccessful Statement applications will require deposit up front (for Agents/Landlords who do not meet credit-checks criteria). Deposits will be held in a non-interest bearing Bank account and refunded at the end of the contract. In the event of a default payment, the Agent/Landlord will be notified via e-mail, the defaulted amount will be deducted from the deposit and any balance remaining will be returned to the Agent/Landlord. The account will then be suspended.
6. Using Tenant Referencing Services
(a.) All Clients and Applicants must not restrict any other Client or Applicant from using and enjoying the Tenant Referencing Services. Nor should any Client or Applicant upload, post, publish, transmit, reproduce or distribute in any way, information or other material on the Web-Site without prior written permission.
(b.) All Clients will ensure that all Applicants whom they direct to use the Web-Site give his/her express prior consent to the use of the relevant Tenant Referencing Service. Further, all Clients agree that the information provided as a result of the referencing process shall not be provided to any third party other than those with a legitimate interest in the outcome of the reference.
(c.) All Clients will ensure that the Tenant Referencing Services provided to them or their organisation or company via unique and secure logins are used for the sole purpose of assessing prospective tenants and/or guarantors and for no other purpose.
7. Links from and to the Web-Site
You acknowledge and agree that Tenant Letting Check has no responsibility for the accuracy or availability of information provided by linked sites. Links to external web sites do not constitute an endorsement or recommendation by Tenant Letting Check of such sites or the content, products, advertising or other materials presented on such sites.
8. Copyright
All site design, text, graphics and the selection or arrangement thereof in the Tenant Letting Check.com web site are subject to copyright unless otherwise indicated. You may not copy, reproduce or use them without prior written consent.
Tenant Letting Check is a registered trademark of Connells UK.
9. Accuracy of information
All reasonable endeavours have been taken to ensure that the information provided is accurate and current. However, Tenant Letting Check does not warrant that the information is accurate or complete. All Clients and Applicants acknowledge and agree that certain information within the Web Site is provided by third parties and that Tenant Letting Check has no control over the accuracy or completeness of such third party data.
Tenant Letting Check shall not be liable for any typographical or other errors or omissions within the material contained in this site.
10. Service Availability
Tenant Referencing Services applications may be input online 24 hours each day.
Progress on references can be tracked online 24 hours each day.
Tenant Letting Check is available Monday to Friday 9 am - 5pm.
Online database access, necessary to obtain the online Standard Assessment or the Interim Report relating to the Comprehensive Assessment, will be available from Monday to Saturday between 8.00 am and 9:30 pm and Sunday between 8.00 am and 6.00 pm.
Tenant Letting Check reserves the right to modify these levels of service from time to time.
11. Limitation of Liability
Access to the Tenant Referencing Services offered on this Web-Site may be prevented by factors outside Tenant Letting Check's reasonable control, for example malfunction of hardware or software, as a result of operator error, or a malfunction in connection with data submission. Tenant Letting Check cannot accept liability for any loss that might result from such an event.
Should Tenant Letting Check receive or transmit information that is inaccurate or incomplete, and this arises from the Client's operating error, then Tenant Letting Check accept no responsibility or liability in connection with that error.
12. Force Majeure
Tenant Letting Check shall not be liable to the Client for any breach of these Conditions of Use or any failure to provide, or any delay in providing, our services through the Web-Site that results from any event or circumstance beyond our reasonable control. This includes, without limitation, strikes, lockouts and other industrial disputes, breakdown of systems or network access, fire, explosion, accident, insurrection and war.
13. Support
Should a Client or Applicant need support when using the Tenant Referencing Services on the Web-Site, Tenant Letting Check is available from Monday to Friday 9.00 am - 5:00 pm.
14. Complaints
Tenant Letting Check make every effort to meet both Client and Applicant expectations but if you feel that we have failed to do so, please notify us by writing to The Head of Strategic Development Referencing Services, Tenant Letting Check, Second Floor, 63 High Street, Grantham, Lincolnshire NG31 6NN
t // 08700 348 586 f // 01476 563606 e //info@tenant-letting-check.com w // tenant-letting-check.com